Gurugram (Haryana) [India], November 12 (HBTV): VinFast, Vietnam's rapidly rising electric vehicle manufacturer, embodies a philosophy rooted in the legacy of its parent company, Vingroup — Vietnam’s largest private conglomerate. At the heart of both companies lies a singular principle: placing customers first. This commitment has not only driven VinFast’s meteoric rise in Vietnam but also strengthened its confidence as it expands into global markets, including India.
In 2025, VinFast achieved a milestone unprecedented in Vietnam’s automotive history — delivering over 100,000 vehicles within nine months. For a company that began producing cars only in 2019, the accomplishment underscores its remarkable ability to build trust swiftly. Yet, VinFast attributes this success not to aggressive expansion but to an unwavering attention to detail — to listening, observing, and refining its offerings based on what customers truly value.
The company’s approach rests on three core pillars: product quality, accessible pricing, and a service culture that eliminates ownership anxiety. Every design and policy decision begins with a simple question: how will this affect the customer’s experience? From transparent pricing and home-charging readiness to long warranties and rapid after-sales service, every element reflects Vingroup’s broader philosophy — that a company’s true worth lies not in what it sells, but in how it serves.
This philosophy originates with Vingroup’s founder, Pham Nhat Vuong. In the 1990s, before Vingroup became a major name in Vietnam, Vuong founded a small company in Ukraine called Technocom, producing instant noodles. What set him apart was his personal engagement with customers — meeting them, explaining how to cook the noodles, and learning from their feedback. His focus was never just on sales, but on understanding needs — a value that became central to Vingroup’s corporate DNA.
Upon returning to Vietnam, Vuong applied this principle to every venture — from hotels and hospitals to schools and real estate. Before launching Vinpearl, the company’s flagship resort chain, he spent months studying hospitality practices in Thailand and Singapore. These insights helped him design a resort experience finely tuned to Vietnamese travellers, combining global quality with local understanding.
That same attentiveness guided the birth of VinFast. Recognising the global transition toward sustainability, Vingroup envisioned a homegrown brand that could lead Vietnam into the era of electric mobility.
When VinFast began shifting from gasoline to electric vehicles, it faced scepticism from existing customers worried about service continuity. Rather than focusing only on new buyers, the company reinforced its commitment to loyal owners — extending gasoline vehicle warranties to ten years, increasing spare parts inventories, and launching mobile service units for home maintenance. These steps reflected the company’s belief that it must never abandon those who trusted it first.
As VinFast enters India, it brings this customer-centric philosophy to one of the world’s fastest-growing automotive markets. The company sees India as a nation where its values align with customer expectations — sustainability, reliability, convenience, and long-term value. It is partnering with Indian firms to develop a complete EV ecosystem, including an assembly plant in Tamil Nadu and a nationwide network of showrooms, charging stations, and service centres. Its aim is to make electric mobility affordable, practical, and seamlessly integrated into everyday life.
The story of Vingroup — from instant noodles in Ukraine to electric cars in Vietnam and now to India — is one of consistent attentiveness. Its success rests not merely on expansion or scale but on empathy, insight, and the discipline of listening closely to those it serves.
VinFast (NASDAQ: VFS), a subsidiary of Vingroup JSC, is a dedicated electric vehicle manufacturer committed to making EVs accessible for all. Its product lineup spans electric SUVs, e-scooters, and e-buses. The company continues to expand its global presence, increasing production capacity and extending its dealership and distribution networks across North America, Europe, and Asia.