Chandigarh (Haryana) [India], November 22 (HBTV): Haryana Chief Minister Nayab Singh Saini chaired a review meeting on the functioning of the Mhari Sadak mobile application, emphasising effective grievance redressal and stronger accountability among officials.
The app, designed to help citizens report road-related issues directly to the government, has become an important tool for ensuring transparency and prompt action in infrastructure maintenance.
During the meeting, the Chief Minister instructed officials that complaints submitted through the Mhari Sadak app must be marked as resolved only after complete and satisfactory action is taken on the ground. He stressed that each complaint should be carefully verified before being closed.
Saini further directed departmental officers to take full responsibility for verifying and addressing grievances. He asked departments to categorise complaints as minor or major and ensure both types are resolved within a fixed time frame.
Warning against negligence, he said that any complaint closed without proper resolution would lead to strict action against the responsible officer. He added that accountability must be firmly established, and disciplinary measures should follow where necessary.
Emphasising citizen involvement, the Chief Minister noted that the app currently has fewer downloads than expected. He instructed officials to launch an awareness campaign to encourage wider public use of the platform.
Saini said public engagement and transparency remain central to effective governance and reiterated that the Mhari Sadak app aims to empower citizens by ensuring that each complaint contributes to real on-ground improvement.
Earlier, the Chief Minister announced a special scheme to support farmers affected by heavy rains and floods during the 2025 monsoon season.
Under the scheme, the payment of electricity bills for all agricultural tubewell consumers in the state from July 2025 to December 2025 has been deferred by six months.
A spokesperson for the Energy Department said that the electricity bills issued in July 2025 will now be payable in January 2026. Bills for August 2025 will be payable in February 2026, and those for December 2025 will be payable in June 2026. The decision is expected to benefit around 7.10 lakh agricultural consumers across the state.
The spokesperson added that no Late Payment Surcharge will be levied by UHBVN or DHBVN during this period, and electricity supply will remain uninterrupted. The Haryana Government will bear the financial burden arising from this deferment. (ANI)