New Delhi (Delhi) [India], December 6 (HBTV): IndiGo on Friday issued a detailed public apology to passengers, confirming the full-day cancellation of all domestic departures from Delhi Airport on December 5, 2025, amid major operational disruptions across the country.
In its apology, IndiGo acknowledged a ‘serious operational crisis’ that has led to extensive cancellations, long queues at airports and limited communication for passengers.
‘To each one of our customers – we are truly sorry and we will take care. We deeply apologize and understand how difficult the past few days have been for many of you. While this will not get resolved overnight, we assure you that we will do everything in our capacity to help you in the meantime and to bring our operations back to normal at the earliest,’ the airline said.
IndiGo warned that December 5 would see the ‘highest number of cancellations’ as the airline undertakes a system reboot to stabilise schedules starting Saturday.
The airline announced several support measures for affected passengers. ‘We will ensure that all refunds for your cancellations will be processed automatically to your original mode of payment. Full waiver on all cancellations and reschedule requests for bookings between December 5–15, 2025,’ it stated.
It said thousands of hotel rooms and surface transport options had been arranged for stranded passengers, with food and snacks being provided at airports. Lounge access is being arranged for senior citizens wherever possible. The airline also advised passengers not to travel to the airport if their flight stood cancelled and asked them to use its website and AI assistant for updates, refunds and rebookings.
IndiGo added that it had expanded its contact centre capacity to reduce wait times. ‘We want you to know that you will see incremental progress. We will do everything to earn back your trust... We can’t lose it at any cost,’ the airline said.
Meanwhile, the Directorate General of Civil Aviation (DGCA) appealed to the Airline Pilots’ Association of India (ALPA India) and pilots for cooperation amid the ongoing disruptions.
The DGCA said several flights across the country had been impacted due to operational constraints, unpredictable weather patterns and rising seasonal demand, putting the aviation sector under severe strain. It noted that more than 500 IndiGo flights were delayed or cancelled on Friday, causing nationwide inconvenience.
‘As we approach the fog season, peak holiday period and marriage travel season, it is crucial that the industry prepares for even greater operational challenges,’ the regulator said, urging full cooperation from pilot bodies to ensure stable operations and minimise further delays.
(ANI)