New Delhi [India], August 21 (HBTV): The Department of Administrative Reforms and Public Grievances (DARPG) held a meeting with the Right to Services (RTS) Commissions of States and Union Territories to further strengthen public service delivery under the NeSDA Way Forward framework.
According to the Ministry of Personnel, Public Grievances and Pensions, the meeting was chaired by DARPG Secretary V. Srinivas and attended by eight RTS Commissioners representing Chandigarh, Punjab, Uttarakhand, Meghalaya, Assam, West Bengal, Haryana, and Maharashtra. Dr. Surendrakumar Bagde, Director General of the National Centre for Good Governance (NCGG), was also present.
Srinivas highlighted the growth of e-services across States with RTS Commissions, noting that this forms the basis for deeper collaboration to enhance service delivery. He informed that API linkage between the CPGRAMS portal and RTS Commission websites is nearing completion, enabling real-time data sharing of State-specific service grievances for more effective oversight by State Grievance Officers.
The Secretary further stated that RTS Commissions will work with DARPG to strengthen e-services in four priority sectors—land, labour, finance, and environment—under the Right to Services Act. These efforts aim to improve Ease of Living and Ease of Doing Business in line with the government’s deregulation agenda. States were also urged to include more services from these sectors in their notified lists.
At present, States and UTs report over 22,000 e-services under the NeSDA framework. Their evaluation is supported by the NIC-developed AAKLAN benchmarking tool, which assesses services on accessibility and quality. Best practices from RTS Commissions are shared in the monthly NeSDA Way Forward reports, while the NCGG has launched a nine-month study on the impact of RTS Acts on public service delivery and grievance redressal.
Dr. Bagde outlined the scope of the study, emphasising its role in linking good governance with efficient service delivery. Swadheen Kshatriya, former RTS Commissioner of Maharashtra, welcomed the initiative, saying it would help establish measurable outcomes.
The RTS Commissioners were also invited to submit proposals under DARPG’s State Collaboration Initiative (SCI) to expand digital services and strengthen grievance redressal. The initiative aligns with the Government of India’s broader vision of digital transformation, citizen empowerment, and governance reform.
(ANI)